Customer Experience Manager - Hemel Hempstead

Location: Hemel Hempstead
Job Type: Full-Time

A leading and fast-growing property maintenance group, with a strong national presence and a focus on social housing, is seeking a Customer Experience Manager to join their team in Hemel Hempstead. This multi-company organisation specialises in maintenance, compliance, and retrofit services, with ambitious plans for continued UK-wide expansion.

The Opportunity:
This is a key role responsible for managing all customer experience touch points. You'll lead the way in delivering exceptional service to internal and external stakeholders, ensuring satisfaction and continuous improvement across contracts and customer journeys.

Key Responsibilities:

Build and maintain strong relationships with customers and clients

Ensure service delivery meets or exceeds internal and client expectations

Handle escalated client/customer queries with professionalism

Proactively monitor satisfaction levels and resolve issues swiftly

Enhance communication pathways with all stakeholders

Foster positive working relationships and promote collaboration

Support team development through planning, mentoring, and coaching

Embed health and safety best practices into daily operations

Conduct effective 1:1s and performance development planning

Drive team engagement and community involvement

Encourage knowledge sharing and continuous learning

Skills & Experience:

Strong customer-first mindset

Excellent communication and interpersonal skills

Ability to interpret and act on data insights

Skilled in conflict resolution and problem-solving

Confident team leadership and collaborative approach

Ideal for candidates with experience in customer-focused roles within social housing, property services, or compliance-driven industries.

How to Apply:

If you possess the required experience and skills, please submit your CV to the job ad today!

For further details or similar roles, contact Lucy Van der Gucht at Build recruitment:  (phone number removed)

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer