We're looking for an experienced senior insurance professional to lead on claims management and support delivery of an effective insurance programme.

What you'll do

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Line manage a Claims Handler and oversee ~400 claims per year

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Drive performance of internal claims handling and manage a third-party claims administrator (PI / claims over £25k)

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Maintain and improve the claims system and processes, ensuring accurate, timely data

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Produce regular MI reports, trend analysis, and financial insight to support renewals/tenders

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Investigate claims, assess liability, negotiate and authorise settlements up to £25k

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Audit claim files and ensure compliance with legislation/FOI/data disclosure

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Provide technical insurance advice and support risk management activity

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Build strong relationships with insurers, brokers, solicitors, adjusters, and partners

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Deputise for the Insurance Manager and lead policy tendering/management

What you'll need

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5 GCSEs incl. English & Maths (or equivalent)

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CII Certificate (or equivalent experience)

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Desirable: A Levels or equivalent

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CII Diploma (or equivalent experience)