The Role:

We are seeking a proactive and experienced Site Support Lead to oversee and coordinate support functions within out M58 warehouse operations, with a strong focus on eCommerce fulfilment. This role is critical in ensuring smooth day-to-day operations, supporting frontline teams, and driving efficiency across inbound, outbound, and inventory processes. The ideal candidate will have a solid background in warehouse logistics, leadership experience, and a deep understanding of eCommerce fulfilment workflows.

Key Responsibilities:

* Act as the primary point of contact for operational support across the warehouse

* Monitor ad resolve issues related to order processing, inventory discrepancies, and system errors

* Ensure timely and accurate fulfilment of eCommerce orders, including picking, packing and shipping

* Lead and mentor a team of support staff, providing training, guidance, and performance feedback

* Coordinate with warehouse supervisors to allocate resources effectively during peak periods

* Identify and implement process improvements to enhance productivity, accuracy, and safety

* Collaborate with IT and the systems teams to optimize our WMS and fulfilment tools

* Generate and analyse operational reports

* Track KPI's and provide insights to management for continuous improvement

* Ensure compliance with health and safety regulations and company policies

* Promote a culture of safety and accountability across the site

This list is not exhaustive and the successful position holder may be required to carry out any task which the Company might reasonably require you to do.

Skills/Experience/Qualifications:

* Previous experience in a leadership role within a warehouse or e-commerce environment.

* Experience of Leading change and implementing Best Practice methodologies into live operations

* Ability to produce documentation designed to provide control and oversight to all levels of the Management Team

* A demonstrable track record in managing high volume, service driven operations for Customers

* Track record of working closely with customers and able to illustrate examples of how they have managed such relationship

* WMS Systems (CloudX experience would be an advantage)

* Warehouse Operations

* Stock Control and Systems