Performance Manager

£36,105 - £37,492 Full Time Permanent - 35 hour week

South Wales, based in Cardiff

Our client are one of Wales' leading training providers of skills and funded services. They deliver Traineeships, Apprenticeships, Employability Skills and Jobs Growth Wales through their suite of funded programmes.

Benefits include Contributory Pension Scheme – 3% employer contribution, Annual Leave 30 days Plus Bank Holidays (inclusive of Christmas Shut Down), Training and Continual Professional Development Opportunities, 35 hour working week, Travel expenses and business mileage, Childcare Voucher Scheme, Cycle to Work Scheme, Christmas Savings Scheme, Eye Sight Scheme, Employee Health & Wellbeing Strategies and Policies, Work-Life Balance Policies, Social & Charity Events, Refer a Friend Payment Scheme, Mobile Phones & Laptops

About the role of Performance Manager

Leading a team to achieve the contractual performance requirements of the Apprenticeship Contract, making sure we offer exceptional customer service to all our participants. Continuously driving learner experience to drive the business forward. Working in partnership with the management team to deliver a seamless approach between performance and quality.

Your impact

• Responsible for managing a team of assessors to ensure that contractual compliance is achieved in both compliance and learner achievement.
• Managing contractual performance - plan timely, starts, leavers, occupancy and achievers to ensure team targets are met.
• Work collaboratively with the IQAs to review occupancy data, ensuring accuracy, compliance, and data integrity using Itec reporting system.
• Accountable for driving performance and, in conjunction with the senior management team.
• Accountable for contractual compliance through quality measures and auditable processes.
• Responsible for the smooth running and day to day operations of a team of assessors in partnership with IQA.
• Responsible for effective team calendar and caseload management providing updates and feedback on performance to the Head of Apprenticeships. This includes that Assessor have planned the minimum expectation of performance.
• Accountable for conducting monthly 1-1’s with assessors to maximise performance, compliance, and training requirements, where under performance is identified an action plan needs to be completed to address area of concern.
• Responsible for employer engagement, ensuring consistent professional communication and collaborating with the Business Development Team to support employer retention and repeat business
• Responsible for handling and escalating, as required, learner/employer complaints in line with internal policy.
• Champion equality, diversity, inclusion and wellbeing by embedding inclusive practice, overseeing compliance with ALN procedures, ensuring effective use of support systems, and fostering a positive culture that promotes staff wellbeing.
• Responsible for working in partnership with the Quality team to implement all quality improvements such as the Estyn framework and Welsh action plan.
• Accountable for leading and implementing appropriate and effective changes.
• Previous management experience
• Experience of managing multi-disciplinary teams
• Full driving licence with use of own vehicle
• Excellent organisational, interpersonal and communication skills
• Ability to effectively manage resources
• Safeguarding knowledge and understanding

Desirable

• Work based learning experience
• Management or team leading qualification
• Safeguarding experience
• Knowledge of public funded training schemes