2nd Line Support Technician - FTC 12 months - Salary £34,835 - Hybrid working
Join us and you'll have an opportunity to make an impact and be part of an organisation committed to driving sustainable outcomes. At OS, we use location data and intelligence to help customers build more resilient societies, preserve the environment, foster healthier, happier spaces that people want to live in, and support the delivery of improved public services and critical infrastructure.
Join our dynamic Technology team
Are you passionate about delivering exceptional IT support and looking for your next opportunity? We're seeking a proactive and customer-focused 2nd line Support Technician to join our dynamic IT team on a 12-month Fixed Term Contract
About the role
We're looking to hire a talented IT professional to join our team as a IT Support technician. You'll work to diagnose and resolve technical incidents/requests at 2nd line in a customer service-oriented team environment. In addition, to supporting our 3rd line support teams to ensure agreed service levels are met across the business.
Responsibilities included in this role range from, but not limited to:
Respond to and resolve 2nd line support tickets escalated from the Service Desk via TOPdesk, including hardware and software issues
Deliver refreshes and manage the full lifecycle of laptops, tablets, mobiles, and desktops-from procurement to disposal
Build, configure, and image devices using standardised processes. Package and deploy software using SCCM and Endpoint Manager
Maintain accurate inventory levels and readiness for deployments. Coordinate with suppliers for warranty claims and replacements.
Work closely with Service Desk, Asset Management, and other IT teams to share knowledge and support cross-team initiatives
Identify and implement improvements to support processes, including automation and documentation
Contribute to small-scale projects and initiatives, such as ITAM tool transitions and service enhancements
What we're looking for
If you're interested in joining a team that lies at the heart of what OS is about, we're looking for someone that can demonstrate skills and experience in:
Active Directory & Azure AD
Endpoint Manager (Intune), SCCM
Windows 10 & 11, MacOS support
ITSM tooling (TOPdesk)
Software packaging and deployment
Exchange (on-prem & online)
Familiarity with Dell, Lenovo, and Toughbook hardware
Investigative and problem-solving skills
Organisational skills, with the ability to prioritise task and deliver to deadlines
Customer Service skills
The Rewards: We want you to love what you do. That is why our benefits package rewards a job well done. Click apply to out the full advert at our careers site to see more about the Rewards!
Location: We have a fantastic HQ in Southampton, Hampshire where you will be required to spend 4 days a week during your initial induction training period. Once you have completed your training this requirement may be reduced to 2-3 days a week with agreement of your line manager, as to whether you are able to work remotely more often whilst also factoring in the customer requirements of the role.
Security: OS conducts pre-employment checks for anyone made an offer of employment, including identity, right to work, employment history and criminal record checks (via Disclosure & Barring Services (DBS). Some of our roles may require additional security vetting. We will advise candidates during the recruitment process if additional vetting may be required for that specific role.
Closing date: Tuesday 21st October 2025 at 23:59
