This is a Network Analyst position, primarily providing remote network support services to facilities in Europe, Africa and the Middle East (EAME) and globally when required.
 
The EAME Network services team provide LAN/WLAN/WAN incident and project support to all facilities in EAME.
 
The position will report to the EAME Network services supervisor, based in the UK,
 
The successful candidate will primarily be providing level2/3 Network helpdesk support, to EAME based facilities, including factories, offices, and warehouses.
 
Secondary functions will include small project LAN design and supporting regional facilities with request fulfilment and advice. Training will be provided.
 
Requirements:

Bachelor's degree in computer science or equivalent as well as at least 3 years' experience of Cisco network technologies.
Cisco CCNA qualification.
Second language is an advantage. 
Knowledge:

Cisco familiarity including:-IOS upgrade, WLC controller configuration
Cisco Router and Switch configuration.
Familiarity with firewall designs
Understanding of related technologies (DNS, DHCP)
Fault finding skills
Good documentation skills
Basic Knowledge of a Ticketing software (Remedy/Peregrine).
Good Knowledge of Microsoft Office suite, Putty, and other Network tools