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DATE ADDED: Thu 23/05/2019

Service Desk Analyst

Peterborough, UK

JOB TYPE: Temporary

SALARY: £10.00/hour

My Client is seeking a candidate for a temporary to permenant position based in Peterborough, reporting directly to the Team Leader. The ideal candidate will have excellent written and verbal communication skills, as well as a previous history in an IT helpdesk environment.

The role is on a shift pattern and will involve occassional weekend work.

Your responsibilities will be as follows, but not limited to:

- Answering incoming calls, and logging incidents using the ticketeting system

- Providing 1st Line IT support to end users via remote sessions, telephone and email

- Escalating any issues to the 2nd Line Engineers if necessary

- Developing your knowledge base

The ideal candidate will have a minimum of 6 months experience in a similar role, with the following exposure desireable:

- Windows OS (Windows 7, 10)

- Citrix (Active Directory)

- Telephony Systems (VoIP)

- Software and Application Support (Cisco, Microsoft Office Suite)

If you would like to work for an established company that provides you with training and development, rewards success and in turn promotes internally, please send your CV to Chris Brown at ;

Tel: (phone number removed)
Role: Service Desk Analyst
Job Type: Temporary
Location: Peterborough, Cambridgeshire,

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