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Date Added: Fri 07/06/2024

Housing Officer

Christchurch, BH23, UK
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Job Type: Contract, Full Time

Salary: £15.55 - £18.14/hour

My client is a successful and reputable Housing Association, seeking a Housing Officer for a 12 month contract.

Role Overview:

You'll be accountable for delivering a professional and high-quality mixed tenure service to our customers across your locality.

You'll use your knowledge and skills to resolve a range of housing management challenges including: Anti-Social Behaviour, housing and neighbourhood issues, contractual related breaches and changes, fraud and safeguarding.

You'll be an integral part of ensuring our neighbourhoods are safe, whilst listening to our customers needs.


Effectively and proactively managing a complex caseload whilst seeking creative solutions to achieve positive outcomes

Contributing to shaping sustainable communities and developing an environment that is safe and inclusive for our customers

Fulfilling our landlord responsibilities, including adherence to our policies and procedures, as well as all regulatory and legislative requirements

Taking a pro-active approach to health & safety and compliance

Providing an excellent customer experience which contributes to us achieving 90% customer satisfaction

Working in collaboration with colleagues from across the locality to conduct a programme of routine checks and deliver improvements to our homes and places

Building and maintaining relationships with key stakeholders and partner agencies
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