GMP Recruitment are proud to partner a successful and highly recognisable Logistics company located in Redditch. We are recruiting on their behalf for an experienced Client Account Manager to join their team on a full time, permanent contract.

This is a full time, permanent position working Monday - Friday 08:30am - 17:00pm working 40 hours a week.

You will be offered a highly competitive Salary of up to £50,000 per annum, which is demonstrable with previous, relevant experience, including additional company benefits such as car allowance.

We are seeking a motivated, commercially astute, and results-driven Client Account Manager to take ownership of a portfolio of existing customer accounts while also driving new business growth within the logistics sector. This role requires a strong focus on strategic account development, customer engagement, contract performance, and identifying new opportunities to drive revenue and profit. The successful candidate will play a key role in developing annual account plans, maintaining SLAs and KPIs, and ensuring seamless service delivery through collaboration with internal stakeholders.

Client Account Manager main duties:

* Overachieve revenue and profit targets for nominated existing customer accounts.

* Win new accounts and drive business growth through enhanced offerings and customer engagement.

* Create and deliver annual account plans for all nominated clients.

* Take full ownership of customer contracts and service level agreements (SLAs).

* Monitor and manage customer performance via agreed KPIs and internal performance metrics.

* Introduce and promote the full suite of company solutions to both new and existing clients.

* Develop deep, long-term relationships with key decision-makers and stakeholders.

* Provide ongoing communication with customers to improve retention and satisfaction.

* Work cross-functionally with operations, marketing, and support teams to ensure customer expectations are met or exceeded.

* Establish industry connections and expand influence across the wider sector.

* Conduct regular performance reviews and client meetings to explore growth opportunities.

* Identify and promote cross-functional product and service opportunities.

* Champion customer requirements internally, ensuring their needs are met within resource limitations.

* Manage projects within client accounts, ensuring timely and efficient delivery.

Client Account Manager desired skills and experience:

* Proven experience in a similar role within the logistics sector preferred.

* Demonstrable success in meeting and exceeding revenue and profit targets.

* Track record of growing customer accounts through strategic planning and increased engagement.

* Strong understanding of B2B sales and a consultative approach to account management.

* Excellent commercial and contract negotiation skills.

* Able to develop meaningful relationships with clients and internal teams alike.

* Experience working in a fast-paced, growth-focused logistics environment.

* Strong communication and presentation skills, confident at all levels of business.

* Able to manage multiple priorities, resolve conflicting requirements, and implement improvements.

* Highly motivated with a “can do” attitude, keen to develop and take ownership.

* Full, clean UK driving licence.

* Willingness to travel in the UK and abroad as required.

If the above role sounds perfect for you, please click apply.

GMP Recruitment are recruiting for this role on behalf of their client and are acting as an Employment Agency