Job Title: Renewals & Customer Service Representative

Location: Liverpool, Hybrid

Salary: £25,877 to £27,515 Plus up to £2,000 performance related bonus per annum, once established within your role.

Job Type: Permanent, Full Time

Working hours: Monday to Saturday, 37.5 hours between 8:00am and 7:30pm on a three-week rolling rota, including 1 in 3 Saturdays

The Insurance Renewals Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture, the Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers.

What you will be doing

Quoting and closing new business enquiries
Building and maintaining long-standing client relationships
Amending customer policies, payments and schedules
Retaining existing clients at renewal
Supporting customers with existing policy amendments
Working towards individual and team targets
Providing excellent rapport building skills
Handling sensitive information and following data protection principles
Adhering to strict FCA guidelines
Providing a professional service and promoting our brand in a positive mannerWhat we're looking for

Somebody who will run through walls for our customers
Prepared to challenge the status quo
Be prepared to succeed together as a team player
Smart decision maker
Clear and effective communication skills
Ability to assist with clients of all ages and backgrounds
Excellent organisational skills and ability to prioritise work
Strong literacy & numeracy skills
Ability to develop relationships from scratch
Excellent telephone mannerGrow with Acorn

At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.

We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

We run through walls for our customers and each other
We challenge the status quo
We succeed when we help those around us succeed
We decide quickly when the smart thing to do is use our judgementBenefits:

35 days' holiday (including bank holidays) with additional buy/sell options
24/7 mental health support & free counselling available
Grow with us: Through career fairs, leadership programs, and learning on the go!
Flexible benefits, including early access to salary via our internal platform
Hybrid working options to support work-life balance and individual needs
Recognition awards, social events & moreOur Commitment to our colleague's:

These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:

Mindful Employer
Disability Confident Level 1 & 2
Menopause Friendly accredited
Armed Forces Covenant signatory
Great Places to Work 2024/25
Best Place to Work for Development
Best Place to Work for WomenIf you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn.

A Few Things to Know Before You Apply

We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:

Checks & Clearances

All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.Visa Requirements

Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.We're Here to Support You

We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.Candidates with experience or relevant job titles of; Renewals Specialist, Renewals Representative, Subscription Renewals Coordinator, Customer Success & Renewals Specialist, Client Services Specialist, Customer Success Specialist, Customer Experience Associate, Client Retention Specialist, Account Renewal Coordinator, Customer Support Agent, Customer Success Coordinator, Service Renewal Representative may also be considered for this role