Customer Support Representative - £26k - Bedford

Platform Recruitment have partnered with a mechanical manufactuer who are looking to recruit a proactive Customer Support Representative to join their team. This role is key to delivering excellent customer service and ensuring smooth operational processes, including order entry and forecast management.

Key Responsibilities:

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Act as the first point of contact for customer enquiries

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Process customer orders and forecasts in SAP

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Provide regular updates on order status and resolve customer issues

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Support monthly forecasting reviews and maintain customer forecast data

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Create internal purchase orders for drop shipments

Key Skills & Experience:

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Strong communication skills

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Excellent attention to detail and organisational skills

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Good working knowledge of Microsoft Office, especially Excel

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Experience in customer service and working cross-functionally

If you feel like you have the right skills and experience for this role, then please apply with a copy of your updated CV