Job title: 3rd Line Support Technician

Salary: up to £50k

Location: Cambridge

My client is a driven and successful company, and they are looking for a 3rd line support Technician to join their team. This role requires someone who is process orientated, effective and has the ability to build rapport with their clients. They are a great company who are willing to invest time in their staff to be successful, they are looking for someone who has a previous background in IT and is looking for a long-term role. The ideal candidate will be someone who is a team player and a good sense of humour.

Responsibilities:

• Setting up and supporting small and medium business networks
• Setting up/ supporting computer Networks
• Installing PCs/ upgrading software
• Building new servers to customer specification
• Support servers remotely and on-site (2003, 2008, 2012, 2016)
• Administration of IP Phone systems (via web-based interface)
• Supporting customer applications

Attributes:

• Previous experience working for an MSP or Software house would be desirable
• Team player
• Keen to learn
• Confident communicating over the phone