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DATE ADDED: Wed 17/10/2018

Customer Service Representative - Farm Equipment

Oxford, USA
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COMPANY: ATLANTIC TRACTOR

Job Description

 

Description:

RESPONSIBILITIES

* Market parts and service sales such as extended warranties, maintenance plans, machine inspections, overhauls, standard job quotes and special aftermarket promotions

* Perform follow-up calls at customers locations regarding parts and service

* Address customer concerns and resolve problems effectively and efficiently

* Profile customers' machines, vehicles and demographic information

* Participate in product presentations at customer clinics, in-house events and meetings held outside the dealership

* Assist the Sales Department with after sales calls to ensure equipment operates to the customer's satisfaction

* Complete call logs daily to ensure customers' needs are met as directed by company policies and procedures

* Work directly with the Branch Manager to resolve any customer issues

* Work with established accounts as well as developing new business

 

EXPERIENCE, EDUCATION, SKILLS and KNOWLEDGE

* 2 or more years experience working with agricultural or farming equipment

* Involvement in activities such as sales, service, training or other related work within an agricultural environment a plus

* Excellent customer relationship skills

* Ability to write and speak effectively to individuals and groups

* Experience with dealer applications a plus or the ability to learn dealer applications

* Ability to use standard desktop applications such as Microsoft Word, Excel and internet functions

* High Scholl Diploma or GED equivalent

* Must be at 21 years of age and of a clean driving record

Company Description
At Atlantic Tractor, we pride ourselves on our dedication to your customers. We serve the Mid-Atlantic Region from Maryland, Delaware and Pennsylvania. Our customers include the farming industry as well as residential customers, landscapers, nurseries, contractors and large property owners.


Role: Customer Service Representative - Farm Equipment
Job Type:
Location: Oxford,

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