Are you an experienced Head of Customer Support looking to lead a high-performing team and elevate the customer journey? This is your chance to take full ownership of customer operations and drive service excellence from the front.

As Head of Customer Support, you’ll ensure orders are delivered on time and in full, with a keen eye on order accuracy and proactive problem-solving. You'll work closely with Sales, Operations, and Transport teams to deliver a seamless service experience and keep customers informed every step of the way.

• Lead and develop a dynamic Customer Support team
• Oversee order accuracy and timely deliveries
• Collaborate cross-functionally with Sales, Operations, and Transport
• Anticipate and resolve service issues before they escalate
• Report directly to the Operations Director
• Track and deliver against key customer performance metrics

We're looking for a confident and commercially aware Head of Customer Support who thrives under pressure and leads by example. You’ll be highly organised, detail-driven, and passionate about delivering outstanding customer service. If you’re ready to take your career to the next level, we want to hear from you.