Key Account Manager - Logistics & E-commerce

📍 Location: Thurrock area
🕒 Hours: Monday to Friday, 09:00-17:30
📄 Type: Permanent, Full-Time
💼 Industry: E-commerce Logistics / International Delivery

About the Company

A dynamic and rapidly growing international logistics provider is on the lookout for a Senior Customer Experience Account Manager to join their thriving team in the Thurrock area. Established over a decade ago, the business has built a strong reputation for delivering seamless cross-border delivery solutions to major e-commerce and B2B clients.

Their mission is simple: to make global shipping as easy and efficient as possible for their clients. Backed by a passionate leadership team, exciting growth plans, and a forward-thinking culture, this company offers the perfect platform for professionals looking to make a real impact.

The Opportunity

As a Senior Customer Experience Account Manager, you'll be instrumental in driving exceptional service delivery, developing client relationships, and generating account growth. This is a strategic role suited to someone who thrives in a customer-first environment and enjoys collaborating across departments to innovate and improve.

You'll work closely with internal stakeholders and senior leadership, combining client-facing engagement with commercial insight to enhance customer satisfaction and grow revenue.

Key Responsibilities

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Manage a portfolio of high-value e-commerce and retail clients, ensuring long-term satisfaction and retention.

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Identify and secure new revenue streams within existing accounts through upselling and cross-selling.

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Lead weekly, monthly, and quarterly business reviews, demonstrating value and insights.

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Collaborate with internal teams (Customer Experience, Operations, Sales & Tech) to streamline delivery and enhance processes.

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Drive cost-saving initiatives that improve efficiency without sacrificing service quality.

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Monitor market trends and competitor activity to position your clients for success.

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Provide additional leadership support to the wider Customer Experience team during peak trading periods.

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Use CRM and analytics tools to report on performance, identify growth opportunities, and inform decision-making.

What We're Looking For

✅ Experience: 5+ years in account management, preferably in logistics, international shipping, or e-commerce.
✅ Client Focus: Proven ability to build and manage strong client relationships, ensuring a premium experience.
✅ Sales-Driven: A track record of meeting or exceeding sales targets through account growth.
✅ Commercial Acumen: Comfortable negotiating and identifying opportunities for growth and improvement.
✅ Strong Communicator: Confident in presenting to clients and collaborating across internal teams.
✅ Agile & Adaptable: Quick to learn new tools and processes, and able to thrive in a fast-moving environment.

Personal Attributes

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Self-motivated and results-driven

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Resilient and calm under pressure

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Relationship-focused and collaborative

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Passionate about delivering top-tier customer experiences

What's in It for You?

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Competitive salary & benefits package TBC