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DATE ADDED: Thu 25/10/2018

Insurance Administrator

West Malling, UK
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COMPANY: KHR - RECRUITMENT SPECIALISTS

Job Description
Insurance Administrator

We have a number of great administrative opportunities for a leading insurance business based in West Malling.

This business have grown organically and continues to expand with a number of offices throughout the UK. There are 400 people in the West Malling office with lots of opportunities for progression and some fantastic benefits.

The role
To provide specialist business and administrative support to the business unit including regional offices within relevant timescales and in accordance with departmental procedures and standards.

Duties
*Processing of policy records and dealing with all associated administration that does not require an underwriting decision.
*Loading quote information onto the appropriate system, including conducting Credit Searches and Flood/Subsidence checks, according to the current protocols.
*Compilation, updating and reconciliation of management information including daily and weekly statistical data for our Strategic Partnership relationships.
*Indexing of correspondence onto system and workflow allocation.
*Setting up Direct Debit Instructions and processing Direct Debit queries.
*Reviewing other finance queries, arranging refunds where appropriate and chasing for outstanding premium.
*Rectifying correspondence queries, sending out post and maintenance of filing systems.
*Performing sense checks and reconciliation of the data.
*Processing of schemes policy records and dealing with all associated administration.
*User testing of system enhancements including regression testing.
*Providing the Technical Team with administrative assistance as required.
*Make sure that you treat all customers with the principles of Treating Customers Fairly (TCF).
*Understand how you play a part in the customer experience.
*Provide a service to all of our customers (internal and external) that is memorable for the right reasons and builds our reputation as a great company to work for and do business with.
*Make sure that everything you do fits in with the legal requirements.

Essential skills and capabilities
*Strong planning and organisational skills and the ability to work to deadlines.
*Follow procedural requirements and escalate queries as and when it is sensible to do so.
*An effective communicator using all verbal & written communication methods. Able to communicate complex issues to clients and colleagues
*Able to develop and sustain positive working relationships with internal and external parties.
*Experience with Microsoft Office suite of programs.
*Acts well on feedback, constantly seeking to improve their performance.
*Actively listens to others and demonstrates their understanding with appropriate follow-up actions.
*Motivated and driven to achieve team and individual targets.

The individuals are contracted to 36.25 hours per week.

Benefits will include free parking, on-site cafe, pension, life assurance, excellent holiday allowance, and annual bonus.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...


Role: Insurance Administrator
Job Type:
Location: West Malling,

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