Travel Reservations Consultant

Base Salary of £30,,000 + Commission + Great Benefits

Hybrid - South West London

Our client is a well established, privately owned tour operator who sell exclusively through travel trade partners.

Their product range features flights, hotels, worldwide tours, cruises featuring bespoke and multi centre itineraries.

Due to growth, they are now recruiting for Travel Reservations Consultants to join their team who will be responsible for delivering high-quality sales and service support to customers.

The role includes handling new and existing reservations, ensuring customers receive accurate advice, efficient booking management, and an excellent end-to-end travel experience while meeting individual and team sales targets.

To be considered, candidates must have previous travel experience ideally with knowledge of a major GDS.

The working hours are between Monday to Friday 9am - 6pm, occasional Saturdays, no Sundays or Bank Holidays.

This role is offered on a hybrid basis with the office based in South West London

Travel Reservations Consultant Duties:

Answering all enquiries are answered promptly, ensuring all service level agreements (SLAs) are consistently met whilst meeting sales targets.

Handling customer enquiries efficiently, professionally, and in line with company service standards.

Providing accurate general and destination-specific travel advice for worldwide and European travel products.

Make booking amendments accurately within the GDS system, ensuring compliance with airline rules and fare conditions.

Resolve booking issues efficiently while maintaining customer satisfaction and retention.

Travel Reservations Consultant Experience Required:

Previous travel experience is essential with strong customer service focus with excellent communication skills

Proven ability to work under pressure and multi task

Strong organisational and time-management skills.

Excellent worldwide destinationSales-driven mindset with the ability to build rapport with travel partners

Travel Reservations Consultant Salary and Benefits:

Base Salary to £30,000 based on experience + Commission

20 days annual leave + 8 bank holidays

Fam Trips

Hybrid

Holiday Discounts

Pension

To apply for the Travel Reservations Consultant role, please email your CV and a member of the team will be in touch to discuss the role and company