Customer Experience and Product Expert - 12 Month Fixed Term!

Office Angels are delighted to be recruiting for a Customer Experience and Product Expert to join a dynamic, values-driven business in Team Valley, Gateshead.

As the Customer Experience and Product Expert, you'll act as a key escalation point between the Customer Experience and Account Management teams. You'll be the go-to person for product and customer support, within this well established manufacturing company. You'll handle technical queries, solve problems, deliver training, and work with the internal team to improve products. This role is ideal for someone who thrives on problem-solving, enjoys simplifying complex information, and is passionate about delivering an exceptional customer journey.

You'll be joining a supportive, collaborative company that looks after its people and offers fantastic benefits.

💰 Salary & Benefits

Salary: Circa £30,000
Location: Team Valley, Gateshead (Free On-Site Parking)

Contract: 12-Month Fixed-Term

Hours: 36 per week

Mon-Thu: 8:20 AM - 4:30 PM

Fri: 8:20 AM - 1:30 PM

(Hybrid working available after training)

Annual Leave: 25 days + 8 bank holidays (option to purchase more)

Bonus Scheme & Profit Share
Pension: 6% employer / 2% employee

Life Assurance (3x salary), Health Cash Plan (up to £625/year for prescriptions, dental & therapies), Employee Assistance Programme & 24/7 GP Helpline, Share Incentive Plan, Cycle to Work, discounts, and long-service rewards

🔧 What You'll Be Doing

Supporting as an escalation point between the internal Customer Experience and Account Management team, you will be responsible for resolving technical and product queries for customers
Supporting the internal global team, supporting them with product and technical questions
Investigating issues with products, alongside the R&D team
Creating and maintaining user-friendly support materials for customers
Delivering product training for internal teams and external customers
Collaborating with the wider Customer Experience team on servicing and order management

🧩 Skills & Experience

Strong written and verbal communication skills - able to explain things simply
Highly organised with the ability to manage multiple projects
Confident IT user (Office 365; CRM experience an advantage)
Technical understanding of products and applications
Background in chemistry/chemical manufacturing (desirable)
Curious, solutions-focused, and detail-oriented

🌟 What We're Looking For

Self-motivated and proactive
A confident problem-solver who takes ownership
A supportive team player with a positive, can-do attitude
Someone with a continuous improvement mindset👉 Ready to make an impact in a supportive team where your skills will truly be valued? Apply now!

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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