Why join us?

We're a fast-growing supplier of high-performance packaging equipment, trusted for our innovation, reliability and service. To accelerate our expansion in spare-parts and service contracts, we're adding a commercially minded Customer Service & Sales Administrator to our Manchester team.

What you'll earn

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£28,000 - £33,000 base salary (DOE)

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Quarterly sales commission on spare-parts and service-contract revenue

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Annual Christmas bonus

What you'll do — at a glance

60% Customer Service & Order Processing 40% Inside Sales & Growth

• Process sales & purchase orders quickly and accurately
• Schedule engineer visits, answer technical queries and keep customers updated
• Create shipping paperwork for UK & international deliveries
• Handle service-contract admin and renewals

• Proactively quote and sell spare parts to inbound enquiries
• Upsell and renew Service Level Agreements (SLAs)
• Track open quotes, chase decisions and log wins in Mondaydotcom
• Join a weekly sales huddle: review figures, spot gaps and suggest campaigns

Your core responsibilities

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Own the order cycle - from quotation to invoicing - for parts, services and contracts.

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Grow revenue by following up warm leads, recommending upgrades and converting renewals.

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Coordinate engineers: finalise diaries, prepare job sheets and relay customer feedback.

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Keep data clean in Mondaydotcom and Sage; produce basic sales reports for management.

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Support our Dublin branch with admin tasks and the rollout of new field-service software.

What you'll bring:

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2+ years in an office-based admin, customer-service or inside-sales role (B2B preferred).

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Confidence talking to production managers and engineers and turning enquiries into orders.

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Solid grasp of order processing; familiarity with basic import/export paperwork (training given).

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Comfortable using Mondaydotcom or similar workflow/CRM tools; MS Office whizz.

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A hands-on, “all-for-one” attitude suited to a small, busy team.

Life at our Manchester site:

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Free onsite parking & early-finish Fridays (3 p.m.).

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20 days holiday + UK bank holidays (rising with service).

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Ongoing training and a clear path into senior customer-service or sales positions.

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Collaborative culture: your ideas go straight to the decision-makers.

Ready to make an impact?

Email your CV and a short cover note explaining how you've combined customer service with sales success. We review applications as they arrive and look forward to meeting you.

(Applicants must have the right to work in the UK.)