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Date Added: Wed 18/08/2021

Customer Service And Sales Engagement Officer

Hertford, UK
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Job Type: Permanent

Salary: £22000 - £24000 / annually

We have an excellent opportunity for an outgoing customer service specialist who has the ability to up-sell and engage with people to join a well established local company.  

With excellent communication, relationship building and influencing skills you will be the first point of contact for all new and existing customers. Duties include:

  • Pro-active daily customer care activities via phone, email, social media and web.
  • Activation of scheduled engagement activities over a 12 month period
  • Delivery of sales campaigns for related products and services
  • Support development of on-line promotional campaigns, e.g e-learning, pay-as-you-go benefits
  • Elearning sales and customer support
  • Support of targeted membership conversion campaigns
  • Registration and new member welcome engagement
  • Day to day monitoring of sector trends and articles worthy of sharing with audience
  • Support production and development of monthly newsletter/vlog etc.

You will need to have first class customer service skills and the ability to engage and promote, building rapport quickly and offering suitable products and services.  

This is a Monday to Friday - 35 hours per week.

Excellent working environment and benefits.

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