Registered ManagerLocation: North Hertfordshire (with travel as required)Hours: Full-time, Monday-FridaySalary:£40,000 - £45,000 (DOE)Contract: Permanent About the RoleI am supporting a respected care provider in recruiting an experienced Registered Manager / Operational Manager to lead their Home Care and Supported Living services. This is an excellent opportunity to join a values-driven organisation focused on delivering high-quality, person-centred care and improving outcomes for individuals across the region.The successful candidate will provide strong leadership, ensure regulatory compliance, and drive continuous improvement across the service.Key ResponsibilitiesLeadership & Management

• Provide visible, supportive leadership across staff teams.
• Recruit, train, and develop a high-performing workforce.
• Conduct supervisions, appraisals, and performance reviews.
• Build a positive culture of openness, learning, and accountability.
• Ensure excellent communication with families, staff, and professionals.

Regulatory & Quality Compliance

• Maintain full compliance with CQC regulations and fundamental standards.
• Lead on external inspections, audits, and governance processes.
• Ensure care plans, risk assessments, and documentation remain accurate and up to date.
• Act as Designated Safeguarding Lead, reporting concerns appropriately.
• Oversee medication management, infection control, and health & safety.

Service Delivery

• Ensure high-quality, person-centred care that promotes independence and choice.
• Monitor care outcomes and implement improvement plans.
• Maintain effective policies, procedures, and quality systems.

Financial & Operational Oversight

• Manage service budgets effectively, monitoring expenditure and resources.
• Lead staff rota planning and workforce utilisation.
• Contribute to service development, occupancy, and growth.
• Maintain accurate operational and financial records.

Working With Others

• Lead recruitment, onboarding, and workforce planning.
• Build productive relationships with external stakeholders and professionals.
• Ensure multidisciplinary working is embedded across the service.

Key Performance Indicators

• Positive CQC inspection outcomes.
• High staff retention, engagement, and satisfaction.
• Strong compliance and quality audit results.
• Positive service user experiences and wellbeing outcomes.
• Achievement of financial and occupancy targets.

Person SpecificationEssential Qualifications & Experience

• Level 5 Diploma in Leadership for Health & Social Care (or willingness to work towards).
• Minimum 4 years' management/supervisory experience in a regulated care setting.
• Experience in supported living and/or domiciliary care.
• Strong understanding of CQC regulations and safeguarding processes.
• Proven ability to lead and motivate teams.
• Strong organisational, communication, and problem-solving skills.
• Experience managing budgets.
• Full UK driving licence.

Skills & Attributes

• Excellent written and verbal communication.
• Ability to maintain accurate, person-centred records.
• Competence with digital care management systems.
• Ability to build strong relationships with stakeholders.
• Compassionate, person-centred, and committed to quality.
• Proactive, adaptable, and improvement-focused.

Values & BehavioursWe are seeking someone who:

• Champions dignity, respect, and person-centred care.
• Works collaboratively with individuals, families, and partners.
• Embraces continuous learning and constructive feedback.
• Acts with empathy, integrity, and professionalism.
• Strives for quality and improved outcomes for people.

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