Service Co-ordinator - Heavy Plant - Duxford

A leading UK dealership specialising in Heavy Plant are looking for a Service Co-ordinator to join their team to hold responsibility for end to end management of servicing and repair activities, while managing resources to deliver an excellent and consistent level of service.

Role: Service Co-ordinator
Area: Duxford
Salary: £32,000 - £38,500 DOE + benefits

What's on Offer:

25 days holiday + bank holidays
Health Cash Plan
Free Physio Access
24/7 GP Service
Enhanced Sick Pay
Family Leave
IVF Support
Retirement Support
Enhanced Pension
Cycle to Work
Discounts Platform
The requirements of the Service Co-ordinator will be:

As Service Co-ordinator, you will be responsible for the co-ordination of engineer diaries, materials, labour and other necessary resources required for the efficient completion of any job
Quoting for any additional repairs identified as required
Ensure compliance with all processes and dealer operating standards
Ensure adherence to timeframes and technical information, and to close all jobs in a timely manner
Strive to meet relevant KPI's
Working 1 Saturday morning in every 4, time off in lieu
The ideal candidate for Service Co-ordinator will have:

Excellent Customer service skills both over the phone and email
Understanding mechanical terminology and able to read and understand technical reports
Strong IT skills
Ability to work in a fast paced environment with conflicting priorities
Ability to manage resources through planning and co-ordinating
Apply online or call (phone number removed) for a confidential discussion / (url removed)

Elite Consultancy Network is a brand within the Executive Network Group. We work with a range of Manufacturers, Dealerships and Hire/Rental businesses within the Construction Equipment sectors and cover all requirements across Sales, Service and Operations