We are looking for ASB Housing Officer to deliver early intervention, enforcement, prevention, and resolution services for anti-social behaviour across our housing communities. You will manage a caseload of ASB and tenancy-related cases, provide robust enforcement where required, and work collaboratively with community partners to uphold a safe and inclusive environment for residents.

Key Responsibilities:

• Lead on investigations into complaints of anti-social behaviour, nuisance, and hate crime across approximately 2,800 social housing properties.
• Manage cases in accordance with law, policy, and best practice—supporting victims, conducting risk assessments, and taking decisive enforcement action where required.
• Act as the lead officer for domestic abuse and hate crime cases, working closely with relevant agencies and attending MARAC meetings.
• Provide training and guidance to internal teams, tenant groups, and community partners on ASB legislation and procedures.
• Prepare and review witness statements, represent Somerset Council in court proceedings, and act as a professional witness when needed.
• Work with external partners including the police and community agencies to implement early interventions and prevent ASB.
• Maintain accurate and confidential case records, ensuring full compliance with the Data Protection Act and council policies.
• Attend court hearings, community meetings, and after-hours engagements as required.

Skills & Experience Required:

• Minimum two years of experience managing and resolving ASB cases within social housing or local authority environments.
• Strong understanding of housing legislation, ASB law, and enforcement processes.
• Experience working with victims of domestic abuse and hate crime.
• Excellent judgment, negotiation, and conflict resolution skills.
• Ability to manage complex caseloads and deliver outcomes within strict deadlines.
• Confident communicator able to engage with residents, communities, and partner agencies.
• Good ICT and case management system skills.