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Date Added: Thu 03/06/2021

Customer Service Advisor

Leicestershire, UK
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Job Type: Permanent, FullTime

Salary: £8.36 - £8.91/hour £18,500 once permanent

Customer Service Advisor (working from home/office)
About The Role
Purple Rocket Recruitment is working with a well known organisation based in Leicester who is looking for a number of motivated Customer Service Advisor's to join their team. The Group currently represents over 21 of the world's most prestige vehicle brands; in over 140 dealerships across the UK, who provide a fantastic working environment and are committed to 'Developing Talent' and 'Building Careers'.
This is an excellent opportunity for someone who would like a work from office/home balance. With over 12 months experience in leading a remote team; support, incentives, and fun still remains a key aspect of the working day. This role is perfect for anyone who will benefit from being at home and still likes the buzz of coming into the office and being part of an active team.
There are opportunities on both the Inbound Service Team and Outbound Retention Team. These roles are temporary to permanent and would require you to start at short notice.
Outbound Retention Team
Your primary responsibility will be to contact current, lapsed and unknown customers to offer services specific tailored to them delivering a great experience in the process.
Inbound Service Team
Your primary responsibility will be to answer incoming service enquiries from our new and existing customers, providing the best level of service and ensuring you are securing the appointment for the business.
About You
You will be customer focused, target driven, a team player and always aiming to be the best. You will have a flair for talking and engaging with internal and external customers over the phone.
You will be a natural at creating special customer experiences over the phone.
You will have excellent communication and inter-personal skills, be articulate and confident and have the necessary experience to carry out the required duties of this important and exciting role.
It is also important for you to have a quiet place to work from home, a good broadband connection and be a self-motivator. All equipment will be provided for you.
Previous experience would be advantageous but not necessary as full training will be provided. You will work 40 hours between the hours of 8am - 6pm Monday to Friday with a requirement to homework on Saturday's on a rota basis.
You will be required to work from the office during the initial training program at our Leicester office based on the Meridian Business Park.
Incentives
My client will recognise and reward your hard work, loyalty and achievements. As well as competitive salary you will also benefit from subsidised Manufacturer Car Purchase Scheme for you and your family, discounted MOT and servicing, a colleague introduction reward scheme, discounted Gym membership and discounts with popular high street retailers.
My client is committed to being the best company to work for and recently we were ranked the top-rated retailer on Glassdoor as a result of direct colleague feedback
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