Please only apply for this role if you have the relevant experience outlined below****

The role
PE Global Care Connect are currently recruiting a Care Co-ordinator to join our team. This is a full-time permanent position based in Central London.

Duties of the role:
• Responsible for the growth of hours in your area by managing new packages requests
• Upload carer rosters and client templates - week 1 / week 2 and have complete oversight and accountability of rotas.
• Monitor client care calls including missed and late calls.
• Process new client referrals, handle documentation and records for both clients and care staff, and maintain up-to-date files and computer systems
• Complete Timesheets daily and handling administrative duties
• Involved in the Recruitment of all care staff across various locations in the UK.
• Work closely with the Operations Team in your area
• Building the most effective external customer and stakeholder relationships region to maximise the business
• Prepare weekly reports for management to outline efficiency and quality
• Demonstrate efficiency and quality of runs and staff capacity
• Prepare contingency plans, effective management of risk (adverse weather etc)
• Maintain an accurate and coherent log of all client and carer concerns on internal systems and report on accordingly
• Be willing to grow and adjust within the role to satisfy the needs of a fast paced, ever-expanding business
• The post holder may be required to undertake such other duties as may be required to meet the needs and responsibility of the Company.

The successful candidate should have:
• At least 2 years' experience in a similar role within the care sector.
• A good understanding of CQC regulatory standards and best practice.
• Knowledge of recruiting tools, applicant tracking systems, data management/reporting techniques and online resources e.g. Indeed, LinkedIn

• Efficient use of IT systems and experience with OneTouch essential for this role
• Effective leadership and management in growing business your business
• High level of customer service to calmly deescalate complaints and concerns.
• Successful relationship building and representing a business externally.
• Strong organisational and communication skills with an excellent standard of English

What we offer:
• Competitive annual salary
• Modern London office, smart casual dress code and supportive work culture
• Regular team events, social activities and recognition of success
• Up to 25 days holidays plus bank holidays
• Opportunities for continual healthcare training
• A career pathway for progression within the company

Interested candidates should submit an updated CV.
Please click the link below to apply, call Emma on (phone number removed) or alternatively send an up-to-date CV (email address removed)

Although it is not possible for us to respond to all applications, we at PE Global will do our upmost to give you feedback on your application. You have sent your Cv into us as a company and even though you have sent your CV to a particular position, we are making the reasonable assumption that you are active on the job market and as part of our normal recruitment service we will discuss other suitable positions with you. You are free to opt out of this so please specify in your application to us if you just want to be contacted in relation to a specific vacancy. Your Cv is sent to a central recruitment inbox which a number of people in the applicable PE Global division have access to and so this means that you might not be contacted by the named person in this advert