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DATE ADDED: Thu 11/10/2018

Director Of Operations - Hospitality

Springfield, USA


Job Description

 Major hotel is seeking a Director of Rooms to oversee the organization, staff, and quality of the operations in Reservations, Front Desk, and Housekeeping. 


  • Inspect property/rooms on a daily basis and monitor for property cleanliness, safety and security, product quality and exceptional service throughout
  • Recruit, interview and hire associates for assigned department(s)/Meet regularly with General Manager to review staffing, morale and any disciplinary situations/investigations
  • Train and support all associates and ensure performance in accordance with established hotel brand standards • Adhere to all hotel standards of Operations
  • Assist in new associate orientation and onboarding • Ongoing review of staff to ensure adherence to established policies and procedures
  • Participate in monthly reward and recognition meeting /celebrate hotel and associate achievements
  • Compliance with Federal & State Labor laws • Perform technical and administrative duties, including, but not limited to; writing and reviewing reports; e.g. profit and loss, yield management, capital planning, payroll, etc.
  • Prepare and control purchase orders for supplies and amenities for all rooms departments
  • Balance cost controls with exceptional customer service and associate satisfaction
  • Coach and support teams to effectively manage occupancy, rates, wages and controllable expenses • Identify service issues and trends. Facilitate creative solutions to overcome obstacles and insure continuous guest satisfaction results


  • Opera PMS experience
  • IHG hotels
  • Revenue management experience.

Salary is up to 70K

Role: Director of Operations - Hospitality
Job Type:
Location: Springfield,

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