The Production Team Leader is responsible for overseeing a team of production workers and ensuring the smooth, efficient operation of the production area. This role requires strong leadership, attention to detail, and an in-depth understanding of production processes. The Team Leader will drive continuous improvements using SQCDP measures, promoting a culture of excellence, accountability, passion, and teamwork.

• Conduct structured morning SQCDP meetings and daily team communication to ensure clarity of targets and objectives.
• Build and maintain strong relationships with customers, ensuring clear communication regarding daily operations.
• Escalate relevant issues promptly to the Production Manager.

• Work with the H&S officer and committee to reduce risk through effective risk assessments.
• Ensure a safe working environment for all staff through regular safety controls audits.
• Investigate accidents and enforce safety controls, including method statements.
• Conduct return-to-work interviews following staff absence.

• Conduct full investigations into customer concerns and provide accurate, timely responses in line withSLA:
  • Acknowledgement: 12 hours
  • Containment: 24 hours
  • Corrective Actions: 48 hours
  • Root Cause (with evidence e.g., 8D): 10 days
• Ensure accurate data capture and daily logging of reject data in the QA system.
• Conduct audits to ensure all work meets required standards.

• Implement actions to reduce or mitigate off-track hours against the visual plan.
• Record planned downtime accurately, including training and project work.
• Ensure team engagement with operational targets.
• Validate and approve production hours in the ERP system.
• Drive productivity gains through VA activity and waste elimination (8 wastes).

• Develop clear visual plans for the team aligned with the work-to-list.
• Advocate for the customer and maintain promised delivery dates.
• Keep customers and internal systems fully updated regarding delays or revised expectations.
• Coordinate with other departments to resolve operational issues.

• Manage staff performance using QCD measures to maintain and improve standards.
• Recognise and reward strong performance.
• Improve team efficiency through effective attendance management, RTWs, and absence review meetings.
• Identify coaching needs, setting SMART targets to support development.
• Address conduct issues promptly and professionally, leading by example.
• Engage team members in CI activities including Kaizen, 5S, and problem-solving (Project Charters, Challenge Zero).
• Work with the Production Manager to identify skills gaps using the Versatility Matrix to support:
  • PDR process
  • Training & development plans
  • Onboarding plans

• Strong experience in a high-pressure, fast-paced manufacturing environment.
• Excellent written and verbal communication skills.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Proven experience leading teams within a production environment.
• Ability to manage multiple priorities, investigations, and improvement activities.

• Knowledge of electrical control cabinets and/or electro-mechanical assemblies.
• Competency in Microsoft SharePoint.
• Formal leadership or supervisory qualifications.

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