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Date Added: Wed 01/11/2023

Service Co-Ordinator

Shaftesbury, SP7, UK
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Job Type: Permanent, FullTime

Salary: £22880/annum

Job Title - Service Co-ordinator

Job Description

Are you looking for your next challenge? Do you want to work for one of Dorset's leading family owned Fire and Security companies who has been established for over 30 years? Then we want to hear from you!

Our client Wessex Fire and Security is looking for a new co-ordinator to join their team in Shaftesbury. You will be liaising with the service and sales teams whilst reporting to the team leader and managing engineers and customers daily to ensure they deliver their clients' expectations. The nature of this role requires a focused individual with good attention to detail and the ability to multitask. Reporting to the team leader, you will be undertaking a wide range of administration tasks to ensure the smooth operation of the service department.

Key Responsibilities:

* Be the first point of contact for emergency call out bookings, service bookings, tasks, and queries.

* Ensure all works are scheduled correctly to deliver effective diary management.

* Ensure all reports, invoices, purchase orders and documentation are completed in a timely manner.

* Manage and process engineer weekly expenses and timesheets.

* Manage and maintain a select group of key clients or areas effectively to sustain customer service excellence and ensure clients expectations are met.

* Allocation, processing, and completion of subcontractor works and associated invoices.

* Update customer details, accounts, and systems to maintain compliance and accuracy for the customers we support.

* Set up files and charges for new customer orders.

* Be a point of contact between the service & maintenance department and our wider business.

* Assist with a wider range of co-ordination and administration tasks as required to deliver compliance and excellence to the department.

* Manage the phone system with the wider service team to answer, divert, allocate and log phone calls

* Provide unrivalled customer service on all fronts delivering frontline support to the wide customer base on a range of our contracts and services.

* Attend in house and external training courses when required.

* Assist the team leader with administration tasks and needs as required for the service department and wider team.

* The list of tasks is inclusive but not an exhaustive list and you may be required to help the wider service team in times of holiday, sickness and to meet the business needs and demands.

Essential Competencies:

* Background knowledge in a FM industry role advantageous but not essential

* Strong geographical knowledge.

* Good all round knowledge and ability of customer telephone support.

* A can do attitude and the ability to promote the company's core values.

* Strong organisational ability and processes to complete day to day tasks.

* Approachable, professional, and present the company image at all times.

* Ability to deliver and maintain exceptional customer service across our customer base.

* Ability to self-sufficiently manage workflow and have an exceptional eye for detail when conducting all works.

* Strong computer skills with Microsoft Excel, Word, PowerPoint and Outlook essential.

* Be approachable and informative to all customers and colleagues to deliver customer excellence.


24 days holiday plus bank holidays

BUPA Medical insurance

Comprehensive Accident and Sickness Insurance

Comprehensive Life Assurance

Auto-Enrolment Pension

On-site secure parking

Training Provided

Free eye tests

Long Service Awards

Company Laptop

All subject to qualifying periods of employment and Conditions of Contract.

Salary: £22,880 negotiable DOE, 40 hours per week
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