Guest Experience Representative

• Annual Salary: Up to £28,000
• Location: East London
• Job Type: Full-time

Join a vibrant and rapidly expanding music venue and restaurant chain, where we bring soulful, delicious flavours and unforgettable hospitality to life. We are seeking a dynamic and enthusiastic Guest Experience Representative to join our team at our flagship location in East London. This role is perfect for someone passionate about hospitality and live events, offering a unique blend of hostess, receptionist, and administrative responsibilities.

Day-to-day of the role:

• Act as the first point of contact for all guests, delivering a warm, professional welcome.
• Efficiently manage reservations, walk-ins, and seating, ensuring a smooth flow.
• Handle guest communications professionally via email, phone, and online platforms.
• Provide administrative support to the General Manager and senior management team.
• Coordinate large bookings, pre-orders, and special requests across departments.
• Support the coordination of live events and private hires, ensuring seamless service delivery.
• Monitor guest feedback and online reviews, contributing to the continuous improvement of the guest experience.

Required Skills & Qualifications:

• Previous experience in hospitality, reception, reservations, or an administrative role.
• Strong organisational and administrative skills, with the ability to manage guest interactions in a fast-paced environment.
• Proficiency in using booking systems like OpenTable and comfortable with email, spreadsheets, and basic reporting tools.
• Excellent verbal and written communication skills.
• Experience in live music, events, or cultural venues is desirable but not essential.
• Ability to work evenings, weekends, and live event schedules.

Benefits:

• Opportunity to work in one of London’s most exciting cultural venues.
• Significant opportunities for professional growth as the company expands.
• Vibrant work environment that values creativity, energy, and community engagement.

To apply for the Guest Experience Representative position. Submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.