Office & Account Manager

I am seeking a highly organised, proactive, and detail-oriented Office & Account Manager to join my client's team. This role is central to ensuring the smooth day-to-day running of office operations while effectively managing client accounts and financial processes.

The successful candidate will act as a key point of contact for clients, maintain accurate financial and administrative records, and support the wider team in delivering efficient operational and accounting services.

* Act as the primary point of contact for assigned client accounts, handling queries and providing ongoing support

* Build and maintain strong client relationships, ensuring high levels of service and satisfaction

* Identify opportunities for account development and support client objectives where appropriate

* Maintain accurate and up-to-date financial records using Xero

* Process and reconcile client transactions with a high level of accuracy

* Prepare and submit quarterly VAT returns, ensuring compliance and timely filing with HMRC

* Run payroll for approximately 45 employees, including submissions to HMRC

* Administer workplace pension contributions and submissions via NEST

* Provide comprehensive administrative support to ensure smooth office operations

* Manage data entry tasks, ensuring accuracy and organisation of records

* Coordinate meetings, communications, and workflow between clients and internal teams

* Maintain effective filing systems and support general office administration tasks

Skills & Experience Required

* AAT Level 4 qualification (or equivalent)

* Strong, proven experience using Xero

* High level of proficiency in Microsoft Office and general IT systems

* Strong organisational skills with the ability to manage multiple priorities effectively

* Excellent written and verbal communication skills

* Confident working independently and collaboratively within a fast-paced environment

* Strong attention to detail with a high level of accuracy in financial work