Role: Customer Support Executive
Location: UK - Working from home
Salary: £20,000 - £23,000 DOE + Laptop & Phone (Healthcare after qualifying period)
This Customer Support Executive vacancy represents a new and fantastic opportunity to work within one of the UK's top fleet risk management companies at a hugely exciting time, getting involved in everything from managing top brands to support customers with an innovative SaaS web product.0
We're looking for someone smart and switched on. Someone who's hungry to learn and wants that 'next step' to actually make a difference in the work they do - and who ultimately cares about the customer experience.
You'll be liaising with clients such as the BBC, Toyota, National Grid, Chubb, and E.ON to name a few and you'll be happy attending internal meetings to keep track of projects that our development team have on the go. It's an exciting, high-energy environment.
You'll already have experience in a customer service capacity, and you'll need to be a good communicator too - someone who understands the distinction between just 'passing on messages' and really 'adding value' to get a result for the end-user.
Organisational skills are a must as you'll be joining an entrepreneurial tech company that thrives working with self-starter individuals who can manage their workload and organise tasks.
The business is fast-paced and they are continuously improving their web products and the role will involve working directly with a team of development & marketing specialists via remote-working channels (zoom calls, skype chat, customer live-chat channels), with the ultimate aim of keeping customers happy, and to take on new challenges as the business continues to develop.
To be considered for this position you will require the following skills and experience:
- Strong organisational skills - you'll be able to manage a demanding workload and a challenging inbox and still consistently keep on top of client requests and customer support tickets - always putting the customer first.
- Ambitious and driven - you'll be eager to learn more about growing an entrepreneurial web software company
- Technically competent - you don't need to be able to code, but emails will be second nature and you'll know your way around Microsoft Office. Knowledge of Zendesk, Support ticket systems, Gmail and Monday.com would be an added benefit.
We're looking for someone eager to learn and progress - so your attitude and ideas are way more important than your experience to date but you'll have some impressive stories to tell us about how you add real value wherever you've worked.
If that's you, then you'll love this role.
The offices are based in a modern Technology Centre in the North West but this role is remote-working / work from home and for the right candidate we are accepting applications from across the country as remote working becomes a more central part of the business as they move to the next level.
Homeworking is the new-normal now but there may be occasions where we get together at the head offices including bi-annual meet-ups. There is plenty of free parking on site.
You would be required to have a stable home internet connection of at least 10mbps to ensure you can work online for this position.
In return for your hard work and commitment, you will be rewarded with a competitive basic salary as well as additional benefits including industry-leading healthc