Allocations and Sales Advisor

Location: Uxbridge

Pay Rate: £15.48

Contract Duration: Temporary 5 Months, high potential of being extended

The role is a key role to ensure the delivery of operational routines and administrative provision with guidance and support to enable an effective and efficient Allocations and Sales delivery to students, staff and customers.

You will work as a part of multi skilled team to support and deliver excellent student allocations service, support the University with proactive debt management by signposting and agree financial arrangements to support students in hardship.

Main Statements of Responsibilities:

• To provide great student service in administrative for the Allocations and Sales duties.
• Carry out virtual appointments and reviewing financial arrangements. Escalating to the Allocations and Sales Team Leader /Accommodations Manager (Allocations & Sales) for approval.
• Supporting the proactive management of debt(rental income) by contacting students using various communications methods to reduce the Student Living debt.
• Manage the Allocation & Sales virtual appointments and reviewing financial arrangements. Escalating to the Accommodation Manager (Allocations & Sales) for approval.
• Support and signpost students to appropriate services and stakeholders when in financial hardship.
• Support the Student Living Customer Service team by providing second line support to resolve complex queries related to room allocations and licence agreement payments etc.
• Support and work collaboratively with the Student Living Customer Service team by sharing information on processes and delivering training related but not limited to allocations and sales to support the student journey.
• Actively promote on campus and off campus residential accommodation.
• Producing statistics and spreadsheets of data as required, exporting data from the Student Living software into Excel, using pivot tables, filtering, formatting, and manipulating data using Excel.
• Ensure that you complete University Compliance training and are up to date and trained on relevant policies and procedures.
• Work unsupervised, manage a large and variable daily workload, and carry out day to day administrative tasks, including filing documentation, PC set-up etc.
• Be a key member of the Allocations & Sales team in the distribution, receipt, allocation and processing of licence agreement applications for Fresher, PG, UG and visiting students.
• Support the Head of Student Living with implementing operational changes, utilising best practice, new technologies and tailoring services offered to meet the changing needs of our customers.
• Support, collaborate and provide training to all teams in Students Living, including (but not limited to) Allocations and Sales,Customer Service, Service Delivery & Compliance and Brunel Student Lettings.
• Ensuring that complaints triaged to Allocations and Sales team are promptly acknowledged and are dealt with using diplomacy,escalating to the Student Living Management team / Head of Student Living where necessary.
• Supporting the delivery of effective, student and customer focused application and allocation process to maximise University income.
• To ensure and support that all finance regulations are adhered to throughout the service.
• To check systems and payment amounts for each student are correct before invoicing using the Brunel University London finance system, as part of the income payment approval process.
• Responsible for checking/recording accommodation deposits and Licence Agreements using various technology and systems e.g. Kx, SITS, CHIME, Windows, Outlook, Word and Excel.
• Keeping skills up to date, such as Excel, Access and PowerPoint, Web skills.
• Responsible for day-to-day decision making in relation to own duties and ability to recognise when to refer or involve others.
• Liaise with other stakeholder departments to share and obtain current and up to date information regarding Student Living,Commercial and Campus Services and the University.

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