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DATE ADDED: Fri 31/05/2019

Systems Operations Engineer

Glasgow, UK
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JOB TYPE: Permanent

SALARY: £50000 - £53000/annum Up to £53,000

Job Description - Systems Operations Engineer

Our client is now one of the largest risk management and insurance broking companies in the world, with its corporate headquarters in Itasca, Illinois.

Our Client is proud of their ability to put the clients - not the products - at the centre of their operations. Whether they are addressing the needs of individuals, small businesses or international conglomerates, the people, their technical expertise and their global reach deliver first-class coverage, risk management advice and placement expertise.

Job Purpose - Systems Operations Engineer

* To act as a Systems Operations Engineer in the best interests of the company.

* Delivering third line technical support and projects to a large user base of internal UK based staff.

* Providing analysis, diagnosis and resolution of customers IT issues for software and hardware. The role also requires a high level of BAU technical IT support across the UK infrastructure, involving escalations from Service Desk and Desk Side Support and assisting with IT related project work.

Key Accountabilities/Deliverables - Systems Operations Engineer

* Providing 3rd line support troubleshooting many diverse technologies including but not limited to Linux (Redhat); VMWare; Exchange; HP hardware; Windows 2008/2012/2016; Active Directory; DNS; DHCP; SAN storage. The Split will be about 20-30% Linux and 60-70% Wintel.

* Working to strict Change control governance;

* Acting as and constantly developing as a Technical expert within specified technologies;

* Escalate complex issues as appropriate to senior team members

* Provide technical input on projects

* Working within published SLAs and OLAs;

* Act as a single point of contact for phone calls, emails and self-service tickets from internal staff regarding IT issues, queries and requests ensuring excellent customer service working from a call logging based system;

* Publishing support documentation to assist IT colleagues in following defined IT processes;

* Providing technical solutions for BAU and project based requests, producing high level overviews and explanations as required;

* Proactive systems performance, management and maintenance;

* Provide support, administration and implementations across Production and test environments and an understanding of how applications interact with these systems;

* Supporting the IT Operations and Engineering teams in delivering all aspects of support;

* Carrying out duties following internal policies and procedures in accordance with applicable laws, rules, regulations, good governance and our clients shared values, in particular, putting clients at the heart of the business.

Qualifications - Systems Operations Engineer

* Red Hat® Certified Engineer (RHCE®) or Linux Professional Institute LPIC-2

* An ITIL qualification is desirable but not essential.

* Technical Knowledge

* A solid understanding of how applications interact with the Windows Operating System and Citrix forms an essential part of this role;

* Strong Linux Skills around server installation, management, troubleshooting

* VMware 6.5, 5.5; basic working knowledge is essential

* Citrix Xenapp 6.5, PVS 7.1; essential;

* Active Directory; essential;

* Exchange 2010 / 2016; essential

Also expected - Systems Operations Engineer

Travel to datacentre, other offices as and when required on behalf of the business

Hours of work - Mon to Friday, std 35 hours with and occasional OOH and OnCall as and when required on behalf of the business

Shift Pattern; As and when required on behalf of the business, Mon to Friday on a weekly rotation…..7am to 3pm, 8am to 4pm, 9am to 5pm, 10am to 6pm
Role: Systems Operations Engineer
Job Type: Permanent
Location: Glasgow, City of Glasgow,

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