Total Spectrum are currently recruiting a Claims Handler for one of our Insurance Broker clients, based in the Leeds area. This is a full time, permanent position straight with the client.

The successful candidate will be responsible for managing and processing claims, ensuring our clients receive efficient and effective claims handling services. This role demands analytical skills, and the ability to deliver outstanding customer service.

The hours for this role will be 09:00 - 17:00 Monday to Friday (office based).

Salary is £32,000 - £40,000 per annum, depending on experience.

Roles & Responsibilities:

As a Claims Handler, you will be responsible for the following:

· Claims Management: Handle a diverse portfolio of insurance claims across various lines of business, including but not limited to motor, property, casualty, liability, and commercial insurance.

· Client Advocacy: Act as the primary point of contact for clients throughout the claims process, advocating on their behalf to ensure fair and timely resolution of claims.

· Negotiation: Negotiate with insurers and third-party representatives to achieve optimal claim settlements, taking into account policy terms, legal considerations, and client interests.

· Documentation: Prepare and maintain accurate records of claim-related communications, activities, and payments, ensuring compliance with company procedures and regulatory requirements.

· Customer Service: Provide responsive and empathetic customer service to clients, addressing inquiries, concerns, and requests for assistance related to claims.

· Loss Prevention: Identify and implement proactive measures to minimise the risk of claims, such as recommending risk management strategies and coverage enhancements to clients.

· Continuous Improvement: Stay abreast of industry developments, emerging trends, and changes in insurance regulations to enhance expertise and improve claims handling practices.

Key Performance Indicators:

· Claims Closure Rate: Achieve targets for the timely resolution and closure of insurance claims within established service level agreements.

· Client Satisfaction: Maintain high levels of client satisfaction by delivering prompt, transparent, and empathetic service throughout the claims process.

· Settlement Accuracy: Ensure the accuracy and fairness of claim settlements by conducting thorough assessments and negotiations in accordance with policy terms and client needs.

· Claims Cost Management: Manage claims costs effectively to minimise financial impact on clients and insurers while maximising value and coverage benefits.

· Compliance Adherence: Ensure compliance with regulatory requirements, industry standards, and company policies governing claims handling activities.

Qualifications/Key Skills Required:

· Experience in claims handling within an insurance broker or similar environment.

· Excellent communication and interpersonal skills.

· Attention to detail and accuracy in data entry and documentation.

· Ability to work effectively in a fast-paced environment.

· Proficiency in insurance software (Acturis desirable) and Microsoft Office suite.

· Problem-solving and decision-making abilities.

· Client-focused mindset with a commitment to delivering exceptional service.