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DATE ADDED: Thu 01/11/2018

Customer Service Advisor

Eastleigh, UK
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JOB TYPE: Permanent

SALARY: £18200/annum + Benefits

Do you have a passion for customer service? Would you like to develop a fantastic career as an inbound Customer Service Advisor with an award winning business? **Our contact centre is open 7 days per week, so a flexible approach to working hours is a must! Currently, shifts are between 8am and 8pm Monday to Friday, working 2 Saturdays a month.** **We are looking for a number of Customer Service Advisors to start on 3rd December 2018, with a further intake in January** * A starting salary of £18,200 per annum * 25 days Holiday plus bank holidays * Healthcare Scheme, Generous Pension, Employee Assistance Programme * COSTCO Membership Access * Childcare Vouchers, Glasses for work scheme, Bikes for Work scheme * Free hot drinks, Free fruit * Gym Membership discounts * Highly Subsidised restaurant on site… and MORE! These are some of the reasons Customer Service Advisors love working in our fun and friendly team within our vibrant Contact Centre in our modern Chandlers Ford Head Offices Could I be the ideal candidate? If you are someone who is passionate about customer service, and you thrive on working in a fast paced, busy environment, we want to hear from you. The ideal Customer Service Advisor will have an excellent telephone manner, empathising with customers, and the ability to put the customer at the heart of what you do. The successful Customer Service Advisor will need to have a good overall knowledge of IT systems, with a basic knowledge of Office packages – Excel, Word and Outlook. What will I be doing? Joining a growing team of Customer Service Advisors, you will be the first point of contact for our customers, receiving inbound calls and helping with a wide variety of queries from customers nationwide, providing first time resolutions. You will take ownership of each call – resolving queries including: top up on energy credit, reactivation of accounts, complaints, answering questions, offering advice, all whilst delivering excellent customer service. No day is ever the same at Utilita just like no customer is which is why you will be provided you with a three-week training course to provide you with all the tools you need to excel. Why Apply for Utilita? We have recently won a string of awards, including Best Smart Meter Experience and Best App in the uSwitch Awards, also getting 6th place for customer satisfaction, and our impressive growth won us a local Business Award. We have been named as 'One To Watch' in the Sunday Times 100 Best Companies To Work For and were ranked 5th in the annual Which? customer satisfaction survey for energy suppliers. These are just some of our recent awards. If you want to be a part of our incredible success and growth, click APPLY for the role of Customer Service Advisor
Role: Customer Service Advisor
Job Type: Permanent
Location: Eastleigh, Hampshire,

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