Our client, a leading logistics company specialising in the transportation and supply chain management of aircraft parts, is looking for a Japanes-speaking Export Clerk. This role will support the international logistics and documentation processes for export shipments, liaising between head office, freight forwarders, and customs authorities.

PRIMARY RESPONSIBILITIES

• Arrange and coordinate shipments in accordance with customer requirements.
• Liaise with carriers, hauliers and other service providers to secure bookings and ensure timely departure of shipments.
• Monitor and track shipments, providing regular updates to customers.
• Prepare and complete all necessary export documentation.
• Ensure compliance with international shipping regulations, customs requirements, and trade restrictions.
• Verify accuracy of shipping documentation and resolve any discrepancies promptly.
• Act as the primary point of contact for customers, providing exceptional service and addressing inquiries related to export shipments.
• Communicate proactively with customers regarding shipment status and any potential delays.
• Coordinate the handling and packaging of goods for sea/airfreight shipments.
• Monitor and coordinate the handling of special cargo, such as hazardous materials.
• Obtain and compare quotes from various carriers to secure competitive rates.
• Monitor and control shipping costs, identifying opportunities for cost savings without compromising service quality

KNOWLEDGE AND SKILL REQUIREMENTS

• Knowledge of office processes, procedures, and technology.
• Two years of office experience.
• Good communication skills.
• Driving License
• Native level of Japanese and English