Customer Service Coordinator

Location:  Surrey Wheelchair Services

Salary/Rate: £25,521.60

Monday to Friday 8.00am - 5.00pm, 40 hours a week

Kingsway Business Park, Forsyth Road GU21 5SA

Rewards & Benefits:

Company Pension Scheme
Free on-site parking
Life Assurance Scheme
Company Sick Pay Scheme
Wellbeing initiatives
We are currently looking for a Customer Service Coordinator to join the team within our Surrey Wheelchair Service Centre based in Woking. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or enquires.

We are a fast-growing business and a leading provider of Healthcare Service solutions. We work in partnership with the NHS to deliver the Surrey Wheelchair Service which is an integrated service delivering clinical needs and a repair service.

The Role:

Manage incoming calls and emails, answering any queries in a timely and professional manner.
Coordinating equipment to be delivered, serviced, or collected by our field-based Engineers.
Monitoring and progressing orders by checking with suppliers.
Entering referral information for clinical triage via both telephone and email.
General administration that supports daily activities and duties 
What are we looking for?

Strong experience in a similar busy and fast paced office environment
Relevant telephone-based customer service experience
Good attention to detail and accuracy
Previous administration and diary management experience
Professional and confident manner on the telephone and through email
Competent IT skills with Microsoft Office programmes and ability to learn new systems.
This Customer Service Coordinator role is working in a regulated activity and may be subject to an enhanced DBS disclosure.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability, or sexual orientation, and we will gladly accept applications from all sections of the community.

INDLS