Call Center Representative - Customer Service
OnCore USA - Kalamazoo, MI
We are seeking a Call Center Representative - Customer Service to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Candidates must have previously worked in a call center.
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
Role: Call Center Representative - Customer Service
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