Role OverviewOur client is seeking a dedicated and customer-oriented Junior IT Support Analyst to join their team. In this role, you will provide onsite support to a large userbase, addressing their IT issues and queries with efficiency and a high level of customer service. Your ability to solve problems and interact positively with users will be key to ensuring their satisfaction.

Your Responsibilities

Deliver both proactive and reactive IT support directly to end users.
Utilise IT Service Management (ITSM) systems to log and monitor incidents, ensuring adherence to Service Level Agreements (SLAs).
Recognise and report recurring issues to the appropriate teams for further analysis.
Set up and configure computers for new employees and upgrade existing equipment.
Support various enterprise solutions, including Google Suite, iOS, Windows 11, ServiceNow, MobileIron, and Nexthink (training will be provided).
Assist with the use of iOS devices (iPhone, iPad, Mac), Windows hardware, and meeting room technology.
Develop a thorough understanding of the products and services to help users maximise their use.

What you'll need to succeed

Willingness to travel to Welwyn Garden City five days a week.
Strong problem-solving abilities and excellent customer service skills.
Experience with ITSM systems for logging and tracking incidents.
Capability to identify and escalate recurring issues.
Effective teamwork skills to build strong relationships within the team.
Experience with iOS devices, Windows hardware, and meeting room technology (advantageous).
Previous experience in a customer-facing role, providing both reactive and proactive support.

What you'll get in return

3-Month Contract with the potential for extension
£20 - 22.56 per hour via Umbrella
37.5 hours a week schedule
Training is provided on enterprise solutions and continuous learning opportunities.
Opportunity to expand your IT experience with a large userbase and work within a supportive team environment

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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