Housing Disrepair Fee Earner

Full Time- Permanent Position

Office Based

Monday to Friday, 35hrs

£20,000-£30,000 DOE

Bonus scheme available!!

We are currently recruiting for an ever-growing Law firm in the Liverpool area. The law firm are expert accident and housing disrepair solicitors and providers of personal injury advice, services and support. Over the years they have helped a lot of people across Liverpool & the rest of the country.
They are no win no fee solicitors in Liverpool that were established in April 2016. Their dedicated solicitors are on hand right from the beginning and are happy to advise on all aspects of the claims process. We monitor our internal service standards daily, and this, with a rigorous reporting regime enables us to maintain the high standards of service we always strive for.

Main duties and responsibilities

Responsible for managing case load within the Housing Disrepair Department
Discuss potential claims and provide an initial screening review on the telephone in-line with the agreed criteria for new cases
To review incoming information and establish a possible claim route
Ensure all information is scanned and uploaded to the case management system
Maintaining the case management system, making sure all workflow steps are correctly inputted
Assess prospects and prepare letters of claim and advise on the evidence with the clients
Prepare surveyors instructions and advise on the same
Prepare claim documents and proceedings
Deal with case as they proceed via the court process
Ensure compliance with court deadlines and directions
Liaise with Counsel, experts and any other third parties in an efficient and professional manner
Support experts by providing them with all the information they need, liaising with them to ensure they review cases as quickly as possible
Be proactive and use initiative when presented with problems or issues
Provide excellent customer service by regularly updating clients on the progress of their case and answering any queries in a professional manner
Essential requirements

Experience in the Law sector
Experience in managing own case load
2 years customer service experience
Competent I.T Skills
Strong communication skills
If you feel the Housing Disrepair File Handler position may be for you or you are interested in finding out further information, please contact Alicia at Everpool Recruitment by email (url removed) or call (phone number removed). Alternatively, you can apply to this advert and someone from the Everpool team will be in touch