Customer Service & Sales Administrator
Location: Marchwood, Southampton
Hours: 36.25 per week (alternating weekly schedule - see below)
Salary: £25k per annum

Working Hours:

* Week 1: Monday to Thursday: 7:45am - 4:00pm (30-minute unpaid break)
Friday: 7:45am - 1:30pm (30-minute unpaid break)

* Week 2: Monday to Friday: 7:45am - 4:00pm (1-hour unpaid break)

TLP Recruitment are seeking a highly motivated Customer Service & Sales Administrator to join a dynamic team based in Southampton. This is a varied role requiring strong communication skills, attention to detail, and the ability to handle multiple tasks in a busy environment. If you thrive on delivering excellent customer service and enjoy working in a collaborative office setting, we want to hear from you.

Key Responsibilities:

* Respond to customer enquiries face-to-face, over the phone, and via email

* Prepare quotations and sales orders

* Answer technical queries and provide product information

* Raise purchase orders for job-specific requirements

* Generate picking lists and delivery notes

* Liaise with logistics partners to coordinate deliveries

* Maintain accurate filing and documentation

* Complete and issue test certification for customers

* Input and manage data on our asset system

* Coordinate inspection scheduling with customers

* Monitor and manage stock levels

* Raise purchase orders for stock, fittings, and stationery

* Check and log incoming goods and deliveries

* Deliver outstanding customer service at every interaction

* Perform general office duties as required

Essential Skills & Qualifications:

* Excellent written and verbal communication

* High level of customer focus

* Strong problem-solving and decision-making abilities

* Computer literate with good data entry skills

* Detail-oriented and organized

* Effective team player with strong time management

* Proactive in identifying and pursuing sales opportunities

* Ability to follow up on enquiries and drive results

Desirable Experience:

* Background in the lifting industry and/or knowledge of wire rope products

For more information, please call TLP Recruitment - Southampton now or apply now and one of the team will be in touch