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DATE ADDED: Thu 01/11/2018

Collections Advisor - Leeds

Leeds, UK
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JOB TYPE: Permanent

SALARY: £18200/annum Rising to 19200 after 12 months

Are you an experienced Collections Advisor bored in your current role? Do you want to work for an award winning law firm? Do you want to reach your potential by being trained, developed and progressed? If you have answered yes to all of the above then keep reading…!! We are looking for talented, skilled and enthusiastic Collections Advisors who want to work for a forward thinking organisation who puts emphasis on career progression, reward, employee well-being and a work/life balance! As a Collections Advisor, you will be responsible for engaging with customers over the telephone, but it’s not your ordinary telephone based role! : * You will be enrolled on a 12 week training programme that will teach you industry specific knowledge such as legal procedures and financial regulations. * You will then move into the BW Legal Academy, where you will undergo a variety of learning techniques such as mentoring and coaching. In addition, you will be given first class training in soft skills such as communication, conflict resolution and people skills. * Once you graduate from the Academy you will be transferred into your own team where you will be supported by your Team Leader, Supervisor and Senior, so help is always at hand whenever you need it! They will also focus on helping you achieve your career goals and getting you to where you want to be. Our role is different from our competitors, you will not be engaging in the same repetitive tasks each day, as a Collections Advisor here you will be working on behalf of a number of different clients from different sectors such as parking, financial and utilities, so no one day is the same! We believe in empowering our Collections Advisors that’s why we don’t provide scripts and the role is very hands on, where you will be responsible for making the decision on what is the best route in helping our customers achieve a positive outcome on their outstanding debt balance. We go above and beyond for our customers and the priority for our Collections Advisors is offering quality customer service and support. We understand that everyone has commitments outside of work and to help our Collections Advisors maintain their work/life balance we offer a rotating shift pattern as follows: * Monday to Thursday - 8am to 8pm * Friday – 8am to 7pm * Saturday - 8am to 1pm That’s not all we offer! In addition to the above, you will also be eligible the following: A very competitive annual salary, starting at £18,200, then based on length of service and KPI achievement the salary increases to £18,700 after successful completion of your probation, and after 12 months a further increase to £19,200! In addition, there is the opportunity to develop to a Multi-Channel Agent (£20,200) and on to a Senior Agent (starting on £21,200). A monthly bonus of up to £280! Need a bit of extra cash sometimes? Not a problem we regularly offer overtime on a Saturday paid at time and a half rate! Our Collections Advisors are required to work 1 in every 4 Saturdays, but you can do as many as you want! (eligibility after probation period). Cordant People is an equal opportunities Employer. Cordant Group is an equal opportunities employer
Role: Collections Advisor - Leeds
Job Type: Permanent
Location: Leeds, West Yorkshire,

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