We're looking for a highly organised Operations Controller to support the day-to-day coordination of field engineers and customer requests, ensuring smooth and efficient service delivery.

You'll work closely with the Operations Manager, service technicians, and customers, acting as the key point of contact to manage incoming queries and allocate work effectively.

Key Responsibilities

Coordinate and schedule jobs for field engineers based on customer demand
Ensure breakdowns and service requests are handled promptly
Keep customers updated throughout the job lifecycle
Manage engineer utilisation to maximise efficiency
Prepare quotations and secure purchase orders before work begins
Source parts and technical requirements as needed
Maintain accurate job logs and customer records
Liaise with internal teams, vendors, and engineers to ensure smooth operations
Deliver a high standard of customer service at all times

What We're Looking For

Strong background in customer service, scheduling, or coordination
Ability to multitask and prioritise in a fast-paced environment
Confident communicator and professional first point of contact
Proficient in Microsoft Office and internal systems
Team player with a flexible and proactive approach

Desirable

Experience supervising or coordinating teams
Exposure to engineering, service, or technical environments
Knowledge of ground service equipment or similar industries