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DATE ADDED: Fri 12/10/2018

Dispatcher - Customer Service Representative

Hoffman Estates, USA


Job Description

We are seeking a Dispatcher - Customer Service Representative to join our team!

Job Summary:

  • Primarily phone work in a call center atmosphere. A 5- day working shift would be full time hours offered between Monday and Saturday - during the hours of operation - 5:30am - 7:00p.m. A set schedule of hours will be given once offered employment. Applicants should be available to work without schedule restrictions to qualify.
  • Specialist engages in daily activities to ensure that routes are efficient for the scheduled day, require minimal technical intervention, minimize costs to the business and keep promises to customers.
  • Contact customers and creates service orders for appliance technicians
  • Handle customer inquiries and complaints
  • Route drivers to worksite and plans for any route concerns
  • Uses computer system tools for processing orders, phone calls and planning routes or changes in routes.
  • Sends or answers messages and phone calls as required by business.
  • Communicates with routing team, technicians, customers, support departments and managers on any issues that might affect timely delivery of service to the customer


  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Strong Customer service for both inbound and outbound call center
  • Work comfortably on a computer with accurate typing skills of 40 wpm
  • Be clear speaking while talking on the phone in a way that feels like you are actually face to face
  • Must have one year of experience in customer service
  • Applicants must be 18 years or older


  • Full time employees are offered health benefits after 90 days
  • Starting pay rate is $15 per hour

Company Description
Sears Home Service, the home solutions division of Sears Holdings Corporation, is the nation's largest product repair service provider, providing more than 52 million solutions for homeowners annually is looking for an experienced In-Home Service Technician with a great attitude and the ability to help customers with their appliance repairs.

Role: Dispatcher - Customer Service Representative
Job Type:
Location: Hoffman Estates,

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