2nd Line Helpdesk Support Specialist

Location: Onsite - London, Victoria
Salary: £40,000 per annum
Start Date: ASAP
Employer: Global Leading IT Consultancy

About the Role

Chapman Tate is seeking a skilled and customer-focused 2nd Line Helpdesk Support Specialist to join a prestigious global consultancy working onsite across London and Guildford. This is an excellent opportunity for an experienced IT support professional who thrives in fast-paced environments and is confident supporting diverse users within a consultancy-driven setting.

You will act as a key escalation point for technical issues, ensuring high-quality support, timely resolution, and exceptional communication always.

Key Responsibilities

* Provide 2nd line technical support for onsite users, escalating complex issues where required.

* Install, configure, and maintain hardware, software, and systems.

* Troubleshoot and support internet protocol-related issues.

* Support database applications and diagnose application-related errors.

* Manage tickets and ensure issues are resolved within agreed SLAs.

* Deliver a high standard of customer service, ensuring clear communication and professional handling of all queries.

* Collaborate with wider IT teams across the consultancy to ensure continuous improvement of support processes.

Required Skills & Experience

* Proven experience in a 2nd Line Helpdesk / Desktop Support role.

* Strong installation experience (hardware, software, systems).

* Solid understanding of internet protocols and network fundamentals.

* Previous experience working within a consultancy or managed services environment.

* Hands-on experience supporting database applications.

* Proficiency across the Microsoft suite, including Windows OS, Office 365, and related tools.

* Excellent customer service skills with the ability to communicate technical issues clearly and professionally.

* Strong problem-solving abilities and the ability to work autonomously onsite.

How to Apply

If you are a proactive, technically strong, and customer-driven IT support professional, please submit your CV as soon as possible to be considered