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Date Added: Mon 17/06/2024

Service Engineer

Bristol, UK
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Company: VEOLIA

Job Type: Permanent

Salary: Negotiable

Veolia Water Technologies, the world leader in water treatment. Veolia Water Technologies provide complete solutions for water treatment. Innovating in key areas such as sustainable development, resource and by-product recovery, our differentiating water treatment processes enable us to offer solutions suited to every application. We are experts in water.

Service Engineer

Field-based in the BS, BA and SN South West postcode areas

Permanent, Full-time, 37.5 hours

25 days annual leave (plus your birthday off), Company vehicle + Fuel card, Comprehensive pension scheme


Are you a Service Engineer, or an aspiring Service Engineer, looking to take the next step in your career by joining a successful and rapidly growing global company, who can offer you structured progression opportunities and flexible benefits? Are you passionate about Ecological Transformation and being a part of making a change to the planet?

If so, we have a fantastic opportunity to join our leading, well respected water technologies company, where you will play a pivotal role in giving our clients the best in class quality service. You will provide on-site corrective/preventative maintenance and offer after-sales technical and commercial support. You will be expected to go on the 'On Call Rota' weekend/out of hours work once fully trained. At Veolia Water Technologies UK (VWT UK), we are committed to ensure you have the best experience possible and take your career to the next level!

Some more brief responsibilities of a Service Engineer are:
  • To observe, abide by and enforce the Company's and client's Health & Safety policies.
  • To always present a professional image to customers whether by telephone, in writing or in person.
  • To develop and maintain good working relationships with customers ensuring you are always punctual, helpful and courteous.
  • Flexible approach to customer's needs and working hours.
  • Timely reporting to Service Manager on progress or delays.
  • Timely completion and submission of risk assessments, work reports, activity reports and all other documentation.
  • Timely completion of site tasks and activities as required.
  • Look for recommendations and opportunities to improve the client's system, (reliability or productivity) and where appropriate provide quotations to the client for parts, consumables, plant upgrades and refurbishment work
  • Liaise with the appropriate sales team on any potential leads.
  • Offer feedback on future product development, features and functions
  • Provide regular updates to your line manager on any issues that may result in financial, reputational or operational impact on the Company.
  • To carry out commissioning work on standard equipment.

General requirements for the role:
  • Ideal but not essential - NVQ or higher in Mechanical, Electrical or Chemical Engineering or similar or even working towards.
  • GCSE or equivalent - English and Maths.
  • A full UK driving licence is required.
  • Excellent time management skills.
  • Experience with the water industry would be an advantage but is not essential.
  • Knowledge of the Healthcare and Scientific market is desirable.
  • Experience of having worked as a Service Engineer or in a Technical Support role would be an advantage but not essential.
  • Passionate about providing a first-class service to our customers.
  • Able to handle challenging conversations with customers and find a resolution.
  • Strong communication skills both verbally and written, with the versatility to communicate at all levels in a clear and concise manner.
  • Demonstrable experience of having built strong working relationships both internally and externally.
  • A professional approach to your work and communication with colleagues and customers.
  • A good level of IT competency.
  • Good organisational skills with an eye for detail.
  • Able to prioritise workload and manage multiple tasks.

What's next?

If you feel this role is suited for you, click on the "Apply" button. The Recruitment team will review your application as soon as possible and if your experience and skills match closely with what we are looking for, we will be in touch to discuss the next steps.

Our promise to you

We know that the expectation of a good role goes both ways, so alongside your salary, you will receive a company vehicle, fuel card, overtime and on-call payments. This is in addition to our extensive benefits package which includes 25 days annual leave (and your birthday off!), our market leading pension and share scheme, parental leave from Day 1 of employment and a range of employee discounts and employee referral bonuses - as we'd like nothing more than to give your family and friends an opportunity too! Also, to help you a little further, we provide mental health and financial support, so you know exactly who to lean on whenever you need to.

Apply today, so we can make a difference for generations to come.

Diversity & Inclusion

At VWT UK, we're proud to be known as an equal opportunities employer. We acknowledge that supporting diversity and engagement is not only the right thing to do, but also the right thing for our business. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. This commitment is embedded into our values and beliefs that our business is at its best when we embrace the full spectrum of humanity, regardless of what we look like, where we come from or who we love. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.

Here at Veolia Water Technologies, we know that some applicants don't apply unless they think they tick all the boxes - but we are saying don't worry! We would much rather see your application than risk missing out on your potential! We know our strength comes from our differences and shared life experiences so we are committed to offering a safe work environment, where individuals are respected. We're proud to be known as an equal opportunities employer, so no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality, or veteran status, every applicant who meets the minimum requirements will be considered fully.
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