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Date Added: Fri 24/12/2021

Tech Operations Lead

Cape Town, South Africa
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Job Type: Permanent

Salary: 20000 - 50000 / monthly

ENVIRONMENT:

As a fast-growing technology business in the Mobile VAS sector seeks a Tech Operations Lead with relevant experience who can hit the ground running. The successful candidate will have previous operations or project management experience and is happy to work on several different tasks and projects simultaneously. Someone who is meticulously organised and comfortable working under pressure in a fast-paced, ever-changing environment. You must be self-motivated and able to prioritise well in order to entrench yourself in the core operations of the business.

 

DUTIES:

  • Liaise with the CEO and leadership team to make decisions for operational activities
  • Assist in managing and supporting the campaign and data teams to ensure both are aligned on operational objectives
  • Assist with the onboarding of new products to grow our product base and ensure we offer fresh and
  • relevant content/services / products to our subscribers.
  • Oversee the day to day running of campaigns to monitor performance and ensure correct and efficient execution
  • Oversee the data batching process to ensure efficiency and to identify opportunities to improve the process
  • Support and assist both the internal and outsourced teams with adhoc tasks and projects
  • Oversee customer support processes to ensure customer satisfaction and minimise escalation of complaints
  • Assist with campaign scheduling and data batching where required
  • Organise and manage internal and external team meetings
  • Manage the team's project management tools, such as Trello, to ensure these are used efficiently and kept up to date
  • Assist with end-end testing of new products/services
  • Assist the marketing manager with script development and compliancy
  • Document and seek opportunities for improvement of our current operational processes
  • Liaise with product owners, partners and networks to ensure all compliance is adhered to
  • Manage relationships/agreements with external partners/vendors

 

REQUIREMENTS:

 

  • At least 4 years relevant experience in operations or project management roles
  • Experience in campaign management desirable
  • Experience in managing or supervising a small team is advantageous
  • Strong leadership and organisational skills, as well as good interpersonal and communication skills, are
  • essential
  • You should be comfortable around technology and willing and able to quickly learn new applications and
  • software
  • Comfortable working in the evenings and weekends on the rare occasion it is required
  • Excellent at managing expectations, prioritising and multitasking
Apply Now