Client Services Administrator

Monday - Friday, Full-Time - Hybrid working scheme available.

Salary - £24,570

Stone, Stafford

MPJ Recruitment are proud to be representing our client, who is a well-established, family-run Enforcement and Debt Recovery Agency in England and Wales. Originally founded in 1993, they specialise in a wide range of services, from recovering unpaid invoices and commercial rent arrears, to local taxation and high court enforcement.

Key Responsibilities:

You'll be part of a dedicated and fast-paced Administration team, working closely with our valued clients. From managing day-to-day interactions to responding to social media queries, your focus will be on delivering outstanding service with accuracy, professionalism, and a personal touch.

• Process client instructions efficiently and professionally.
• Manage and record cash payments from office visitors.
• Handle incoming written and email correspondence.
• Input data and complete internal client checks.
• Run and distribute remittances accurately and on time.
• Complete banking procedures, including posting payments and documentation.
• Investigate absconded debtors using internal tracing systems.
• Support the Enforcement team by handling queries and agent calls.
• Answer client calls and resolve queries following specific instructions.

Benefits:

• 25 days annual leave, plus bank holidays.
• Hybrid working model.
• Dedicated training program.
• Mandatory office shutdown between Christmas and New Year.
• Company Pension Scheme.
• Company Sick Pay Scheme.
• Mental Health Initiative including private counselling.
• Social events throughout the year.
• Dress-down Fridays.
• Friendly, family-run working environment.

Interested in finding out more? Click Apply!