Service Desk Engineer - 3rd Line (MSP Environment)

Location: Office-based with regular client site visits
Salary: Up to £45,000 per annum
Driving License Required

Spectrum IT has partnered with an award-winning MSP who take pride in their corporate social responsibility and active role in the wider community. From apprentices to directors, their team is united by a strong sense of purpose, regularly giving back through charity work, local engagement, and pro bono services.

They are now looking for a 3rd Line Service Desk Engineer to join their Technical Operations team. This is a senior role offering variety, autonomy, and the opportunity to support both technical strategy and team development.

🔧 Key Responsibilities:

Take ownership of escalated 3rd line support tickets across infrastructure, networking, and cloud platforms

Lead the design and delivery of technical projects

Mentor and support junior engineers across the service desk

Provide expert on-site support to clients as needed

Participate in pre-sales meetings to offer technical input alongside account managers

Maintain thorough documentation in line with internal processes

Support out-of-hours patching and on-call rota (post-probation)

✅ What We're Looking For:

4+ years' experience in a technical support role within a Managed Service Provider (MSP)

Proven technical breadth - from virtualisation to cloud, networking, and end-user support

A full, clean UK driving license

Confidence troubleshooting and resolving complex issues

A natural communicator with a customer-first mindset

A proactive learner who enjoys both autonomy and collaboration

🌟 Bonus Skills (Desirable):

Hands-on experience with Juniper and HP/Aruba networking solutions

Familiarity with Unifi or Aruba Wi-Fi deployment and support

💼 Why Apply?

Work with a forward-thinking, community-driven MSP

Join a skilled and supportive technical team with real opportunities for growth

Be involved in a mix of service delivery and project leadership

Make a real impact - technically, professionally, and sociallyReady to take that next step in your MSP career?
Apply now through Spectrum IT and let's connect.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy