Service Manager, Permanent , £43,000 - £48,000, Dumbarton, Car Allowance up to £6,656

Benefits:

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Competitive salary of £43,000 - £48,000

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Car allowance up to £6,656 per year

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Permanent, full-time role with stability and long-term opportunities

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Join a reputable, growing business with a strong focus on service excellence

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Ongoing training and development provided where required

Responsibilities:

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Oversee the day-to-day management of the service department

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Lead, support, and motivate a team of service engineers

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Manage daily operations, scheduling, and workload allocation

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Maintain high levels of customer service through clear communication and effective problem-solving

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Ensure compliance with company policies, Health & Safety regulations, and industry standards

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Maintain and monitor service records, contracts, and compliance documentation

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Plan, coordinate, and schedule service works to meet deadlines and client requirements

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Identify additional/variation works outside contract scope and produce quotations

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Drive operational improvements to enhance efficiency and service delivery

Requirements:

* Proven experience as a Service Manager within Mechanical, HVAC, or Air Conditioning sectors

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Strong technical knowledge of HVAC systems, especially Air Conditioning & Ventilation

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Excellent customer service skills with strong problem-solving abilities

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Effective communication, leadership, and organisational skills

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Competent in Microsoft Office (Word, Excel, Outlook, etc.)

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Good understanding of Health & Safety regulations and quality management systems